--A2Z Medical products come with 2 years warranty on main unit from the date of production. (X-ray machine with 14 months warranty). If any malfunction is caused by quality related problems within warranty period, the products can be repaired for free by A2Z Medical.
--A2Z Medical will provide spare parts and support for the products for not less than 8 years from A2Z Medical’s delivery.
--A2Z Medical will provide necessary upgrade during products’ service period as an added-value service to meet customer’s requirements for function, application or performance. (Upgrade may not be applicable for some models)
--For Under warranty service, A2Z Medical will send replacement parts to customers after confirming the problem can be solved by replacing parts. The freight cost for sending the good replacement parts is borne by A2Z Medical. After receiving and replacing with the good parts, customers should return the defective parts to A2Z Medical under our shipment instruction.
--For Out of warranty service, A2Z Medical will advise service charge with cost price and provide a proforma invoice for payment transfer. After receiving the service charge, A2Z Medical will repair and return the parts to the customer after the parts are repaired and tested to be in good working condition.
Exemption of Warranty
--The malfunction is caused by willful damage, negligence, improper usage, failure to follow the A2Z Medical’s instructions, incorrect usage without the A2Z Medical’s approval.
--The A2Z Medical's original serial number label or product identification marks have been altered or removed.
--The 2 years warranty does not extend to consumable parts, accessories, materials of A2Z Medical equipments. With regard to consumable part, accessory, material of equipments, the customers also have the right of benefit with respect to the corresponding warranty provided by A2Z Medical.
--The products or parts which are not produced by A2Z Medical.